Welcome to Vertex Sports! You can create an account in two ways: If you've placed an order, an account is automatically set up for you. Alternatively, you can sign up by clicking "LOGIN/REGISTER" in the right corner at the top of any page and filling out the details required. Having an account offers various benefits, including a faster checkout, quick reordering, and easy information management.

Click "LOGIN/REGISTER" in the top right corner. Select "Forgotten Password" on the page. A pop-up will appear; enter your email address and click "Send." Check your emails for instructions to update your information.

Certainly, you can have your personal information removed from our records. Contact us through: Email: info@vertex-sports.com Contact Us: Fill out contact form Write to us at Vertex Sports, Note: Personal information can be removed but general date must be retained for 6 years, as legally required by HMRC rules for order details, name, address, and contact details.

Yes, you can unsubscribe in two ways: Click the unsubscribe link in any of our emails. Sign in to your account, go to "Newsletter Subscriptions," and opt out of further communications.

Most products on our website come with a 1-year warranty, covering manufacturing defects. If you encounter an issue, contact our Customer Care team with detailed information and images for a swift resolution.

While we strive to maintain competitive product prices, free delivery is not available on most items. However, our diverse range of courier services enables us to provide various UK delivery choices at highly competitive rates. Delivery charges vary for each product.

Choose from a range of UK delivery options tailored to your preferences. If our products are in stock, orders placed before 4 pm (Monday to Friday) are dispatched the same day. Express - Next Day by 12pm: Receive your order the next working day by 12 noon (excluding weekends and holidays). Express - 1 Working Day: Receive your order within 1 working day (excluding weekends and holidays). Standard - 2-4 Working Days: Your order will arrive within 2-4 working days (excluding weekends and holidays). 3-9 Working Days: Receive your order within 3-9 working days (excluding weekends and holidays). 7-21 Working Days: Your order will be delivered within 7-21 working days (excluding weekends and holidays).

If you can't sign for the delivery in person, our courier will leave clear instructions. Follow the guidance on the card to rearrange delivery or collect the package from a local depot. Please note, Some couriers may offer alternative delivery options though their website.

Check the tracking number in your order dispatch email for more information via the chosen couriers website. If needed, contact our customer service team, and we'll assist you in resolving the delay.

In case of damaged or missing parts, contact our Customer Care team on our Contact page, and we'll promptly address the issue.

Contact our customer service team immediately on our Contact page, with your order number. We'll rectify the issue promptly and guide you on handling the received goods.

Certainly, our 30-day returns policy allows you to return items if you're not completely satisfied. Contact us, and our helpful customer service team will assist in addressing any concerns. Note: Customised items, are non-returnable and non-refundable.

You are responsible for covering the return postage cost. We recommend using a tracked courier, as we cannot be held responsible for any missing or damaged products during the return process.

If you suspect that we've sent you faulty or defective items, contact our Customer Service team promply. They will guide you on the best course of action.

We strive to process refunds swiftly, aiming for it to be completed within 3 working days. Due to the various stages involved in the refund process, and different banking systems, it may take up to 14 days, but we commit to keeping you informed throughout the process.

Given our commitment to dispatching most orders on the same day, we cannot guarantee changes or cancellations. If adjustments are needed, please Contact Us within 15 minutes of placing the order, and we'll do our best to accommodate your request.

If you encounter payment issues, especially when ordering from outside the UK/Europe, consider a quick call to your bank to confirm the transaction. For further assistance, our customer service team is ready to guide you through the process.

Your payment is processed immediately upon completing our checkout process, ensuring prompt dispatch of your products for a swift gaming experience.